Balance Rewards

A: No. To earn points online, sign in to your Walgreens.com account. In store, provide your phone number, the mobile card, or present your physical card. If you joined Balance Rewards online, you will not be mailed a physical card. If you would like a physical card, visit your local Walgreens or Duane Reade and ask a sales associate to link a physical card to your membership.

A: If you joined Balance Rewards online, you will not be mailed a physical card. If you would like a physical card, visit your local Walgreens or Duane Reade and ask a sales associate to link a physical card to your membership.

NOTE: You do not need a physical card to participate in Balance Rewards. To earn points online, sign in to your Walgreens.com account. In store, provide your phone number, the mobile card, or present your physical card.

A: If you joined Balance Rewards online, you will not be mailed a physical card. If you would like a physical card, visit your local Walgreens or Duane Reade and ask a sales associate to link a physical card to your membership.

NOTE: You do not need a physical card to participate in Balance Rewards. To earn points online, sign in to your Walgreens.com account. In store, provide your phone number, the mobile card, or present your physical card.

A: If you want to get the mobile card, you can download the Walgreens mobile app and link your Balance Rewards member number to it. You will then be able to use your mobile card to earn points and keep track of your points. To download the mobile app, follow Walgreens Mobile Apps.

A: If you've misplaced your Balance Rewards card and want a new one, visit any Walgreens or Duane Reade store and ask a sales associate. The sales associate can provide you with a new card and link it to your existing Balance Rewards membership.

A: You can join at any Walgreens or Duane Reade store at the checkout counter, pharmacy, and photo kiosk. You can also join online at Walgreens.com/Balance, DuaneReade.com/Balance, on your mobile phone via the Walgreens mobile app, or your iPad.

A: Membership in Balance Rewards is free.

A: You must be 13 years of age (14 years of age in Puerto Rico) or older to participate in Balance Rewards; your date of birth is required to validate that you are eligible for the program.

A: You can see your current point balance by logging in to your account at Walgreens.com/Balance or on the Walgreens mobile app. You can also view your current point balance on your last Walgreens receipt or by calling (855) 225-0400.

A: In most cases, points will be posted to your account immediately after your purchase. For online and pharmacy orders, points may take up to 24 hours to be awarded due to account and legal verification.

A: Yes, you can link up to four Balance Rewards accounts by calling (855) 225-0400.

A: No, you cannot transfer points between accounts, but you may merge your accounts. Please call (855) 225-0400 and speak with a customer service representative to merge accounts.

A: As of October 25th, 2012, you will need to be a Balance Rewards member to take advantage of sale prices at Walgreens and Duane Reade stores. The regular price and Balance Rewards price will both be noted on the product tag. Currently you do not need a Balance Rewards membership to get sale prices at Walgreens.com, but you do need the membership to earn points.

A: You earn points every time you make a qualifying purchase using your Balance Rewards card, key fob, or mobile app. If you forget any of these tracking devices, you can provide your phone number in store at the register. You will earn bonus points on a variety of items across the store each week and 100 points on every prescription you fill in the pharmacy. Only prescriptions picked up in-store are eligible to earn points at this time. You will also earn 20 points for every mile you walk up to 1,000 points per month in the Balance Rewards for healthy choices program. Due to state and federal laws, points cannot be earned on some items and points will not be earned on the portion of a transaction where store credit or redemption dollars are used. Pharmacy items must be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations ("Participating Stores") to earn points. Excludes Pharmacy items purchased from AR, NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR. For Terms and Conditions, visit Walgreens.com/Balance.

A: You can earn 10 points per $1 on thousands of items in store and online with Everyday Points.

To learn more and add this perk to your Balance Rewards account!, view More Points. More Rewards.

A: Yes, you can earn points for qualifying purchases on Walgreens.com. For Terms and Conditions, go to Walgreens.com/Balance.

A: Yes, you earn 100 points for every prescription you fill. Only prescriptions picked up in-store are eligible to earn points at this time. Pharmacy items must be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations ("Participating Stores") to earn points. Excludes Pharmacy items purchased from AR, NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR. For Terms and Conditions, visit Walgreens.com/Balance.

NOTE: Prescriptions picked up through the self-service Express Rx kiosks do not earn Balance Rewards points.

A: Yes, just present your card as you would when purchasing a prescription for yourself. Only prescriptions picked up in-store are eligible to earn points at this time. Due to state and federal laws, points cannot be earned on some items and points will not be earned on the portion of a transaction where store credit or redemption dollars are used. Pharmacy items must be purchased at participating Walgreens Drugstore, Rxpress, Duane Reade, or Walgreens Pharmacy locations ("Participating Stores") to earn points. Excludes Pharmacy items purchased from AR, NJ or NY pharmacies and prescriptions transferred to a Participating Store located in AL, MS, OR or PR. For Terms and Conditions, visit Walgreens.com/Balance.

A: Points cannot be earned on purchases of: alcohol; dairy; tobacco; stamps; phone/prepaid cards/gift cards; money orders/transfers; transportation passes; lottery tickets; charitable donations; pseudoephedrine or ephedrine product; clinic services; pharmacy items or services covered under Washington State worker's compensation; pharmacy items or services furnished by a Participating Store located in Arkansas, New Jersey, or New York; sales tax; the Prescription Savings Club membership fee; certain items that are excluded in particular Point Promotions, and any other items specified as exclusions by the Company from time to time or where prohibited by law. Points will not be earned on the portion of a transaction that was paid for using redemption dollars or store credit. Points cannot be earned for transferring a prescription to a Participating Store by a member who is, or at any time in the prior 6 months was, a beneficiary of Medicare, Medicaid, TRICARE or any other healthcare program funded in whole or in part by the federal government; points will also not be earned for transferring a prescription to a Participating Store located in Alabama, Mississippi, Oregon or Puerto Rico. See store for details or contact a customer service representative at 855-225-9225. Walgreen Co. reserves the right to add or delete items eligible for points issuance at any time, at its sole discretion, without notice.

Member may choose to either redeem earned points or continue saving points to use on a future purchase of items and/or services. If member elects to redeem earned points, the points will be converted into redemption dollars and the value of the redemption dollars will be deducted from the total price of the member's eligible purchase. Redemption dollars may not be used for the purchase of the following: dairy; alcohol; tobacco; stamps; phone/pre-paid/gift cards; money order/transfers; transportation passes; lottery tickets; charitable donations; prescriptions; pseudoephedrine or ephedrine products; immunizations, health tests or other healthcare items or services; Prescription Savings Club membership fee; clinic services. See store for details or contact a customer service representative at 855-225-9225. Walgreen Co. reserves the right to add or delete items eligible for redemption at any time, at its sole discretion, without notice.

A: Yes, you may use Balance Rewards points along with other Walgreens or Duane Reade manufacturer discounts or promotions. For more information, view the complete coupon policy.

A: Yes, but points will not be earned on the portion of a transaction that was paid for using redemption dollars or store credit.

A: Yes, points expire one year after they are earned or if an account has been inactive for 6 months. Your account is deemed inactive if you have not used your card (physical card, virtual card via smartphone or phone number look-up) in-store or online.

A: No. Points must be redeemed by the account holder(s).

A: After logging into your account at Walgreens.com/Balance, click on Credit for missing points. You can also access this on your mobile phone via the Walgreens mobile app or by calling (855) 225-0400 to speak with a customer service representative.

A: Steps with Balance Rewards has been replaced by Balance Rewards for healthy choices. For more information, visit Walgreens.com/steps/brhc or Help: Balance Rewards for healthy choices.

A: Yes, this program is active at both Duane Reade and Walgreens. You can earn and redeem points at over 8,000 stores nationwide. You can also receive great savings and points on Walgreens.com.

A: Yes, all your points will accumulate in your Balance Rewards account.

A: Rite Aid stores owned by Walgreens currently do not participate in Balance Rewards. For more information visit walgreens.com/RiteAid.

A: You can redeem your points at any Walgreens or Duane Reade store during a purchase or online at Walgreens.com with as little as 1,000 points. The more points you accumulate, the larger the reward. See the complete redemption chart below.

A: You can redeem points once you accumulate as little as 1,000 points. To redeem in store, you will be prompted by the sales associate to choose to either redeem your points or continue earning points on that purchase. You can elect to redeem or keep saving using the pin pad at checkout or by telling the sales associate. You can choose to redeem all, some, or none of your points.

NOTE: Points will not be earned on the portion of a transaction that was paid for using redemption dollars or store credit.

A: You can redeem points once you accumulate 1,000 points. To redeem on Walgreens.com, you will be prompted to either redeem your points or continue earning points on that purchase on the Payment Options screen of the checkout process. Use the dropdown menu to select your rewards redemption value (or to continue earning without redeeming points). You can choose to redeem all, some, or none of your points.

NOTE: Points will not be earned on the portion of a transaction that was paid for using redemption dollars or store credit.

A: Yes. 50,000 points, or $50, is the maximum amount of points that can be redeemed in a single purchase.

A: Points and rewards expire one year after they are earned or if an account has been inactive for 6 months. Your account is deemed inactive if you have not used your card (physical card, virtual card via smartphone or phone number look-up) in-store or online.

A: Your order may not have shipped in full.

A: When the order ships in full.

A: When you link your Balance Rewards account and AARP membership you are eligible for the following benefits:

• - Earn 50 points per dollar spent on Walgreens brand health and wellness products.
• - Valuable coupons sent straight to your inbox each month.
• - Earn 1.5x the points for certain Balance Rewards for healthy choices (formerly Steps) activities up to 1,500 points per month.

For more information on the terms and conditions, visit Walgreens.com/Balance and Walgreens.com/AARPCard.

A: You can link your AARP membership card to your Balance Rewards account. This can be done online, in store or by calling (855) 225-0400 to speak with a customer service representative. Once your memberships are linked, you only need to show your Balance Rewards card, AARP membership card, or give us your phone number to receive your exclusive AARP Balance Rewards benefits. You must have an active AARP membership to receive these benefits. For more information on the terms and conditions, visit Walgreens.com/Balance and Walgreens.com/AARPCard.

To link your AARP and Balance Rewards memberships, follow these steps:

1. Go to the Balance Rewards AARP Members page.
2. Scroll down to the section of the page titled Link memberships to get the deals.
3. Click on the blue button labeled Link memberships.
4. Enter the number on the front of your AARP card with NO spaces.
5. Click the Submit button. After you click the Submit button, you will see a confirmation that your Balance Rewards and AARP accounts have been successfully linked.