Pharmacy Help

A: Once your online pharmacy account is active, you will be able to refill prescriptions as well as view and/or print your prescription history from the last 18 months.

A: To create a Walgreens pharmacy account:

1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page.
2. You will see a blue box near the top of the page that reads New to Walgreens.com? Sign in or register. Click register.
3. Fill in the required information on the next page and click Continue.
4. Review the information and click Submit.
5. Review the Notice of Privacy and Practices and click Accept. Your account is now created, but you will need to verify your identity.
6. Click the Refill Prescriptions button on the lower right side. Follow the prompts to verify your identity online, by phone, or with prescription number:

• - For online verification, you will be asked a few simple questions about yourself which are generated using personal identifying information, such as your date of birth, in a process similar to those used by banks and credit institutions.
• - Phone verification uses your phone number plus the 8 digit authentication code provided on the screen.
• - For prescription verification, simply provide a prescription you filled at Walgreens in the last 12 months, if available.
• - Once verified, your pharmacy records may not be visible in your account immediately. If you are not able to see your records after 24 hours, please contact Customer Service at 1-877-250-5823.

A: An activation code is a unique 8-digit computer-generated number for use in pharmacy account phone verification. It adds another layer of security to ensure that your prescription information is released to you, alone. If your activation code doesn't work, you will be automatically connected to a Customer Service agent. If you are not automatically connected, please call Customer Service toll-free, at 1-877-250-5823.

A: During pharmacy registration, you will be directed to the Complete Your Verification page. You will see the Verify by Phone area which features a computer-generated activation code. Next, call 1-800-573-3586 and you will be prompted to enter your activation code on your phone keypad. This will establish your account and ensure that you, alone, have access to your personal information. If our automated phone system is unable to verify your account, you will be transferred to a Customer Service agent for verification assistance. If you are not automatically connected, please call Customer Service toll-free, at 1-877-250-5823.

A: The phone number that you call from to establish your pharmacy account must match the primary phone saved on your account, which in most cases is your home phone. This adds another layer of security to ensure that your prescription information is released to you, alone. If your activation code doesn't work, you will automatically be connected to a Customer Service agent. If you are not automatically connected, please call Customer Service toll-free, at 1-877-250-5823.

A: One possible reason is that you have recently reset your password. If you reset your password and answer your security questions on file correctly, your authentication information and saved credit cards will remain activated. If you are unable to answer your security questions correctly, resetting your password will remove authentication information as well as the saved credit cards on your account. Previously saved credit cards will need to be re-entered.

A: Your personal identifying information, such as your date of birth, is only used to confirm your identity and to make sure that the person requesting access is really you. This process helps to ensure that unauthorized individuals do not have access to your pharmacy records online.

A: The information for the online verification process is obtained from the same institutions that banks, credit card companies and other organizations use for identity confirmation. The verification questions ensure that your information is released to you, alone. The information is used for verification purposes only and will not be saved or stored for reference on your account.

A: If you see this message, it means that a Walgreens.com representative is working on matching the information you submitted online with your pharmacy account. You will receive an email once this process is complete. If you do not receive an email within 3 hours of your request, call Customer Service toll-free, at 1-877-250-5823.

A: Yes, you can still order a prescription refill using Express Refills if you need to complete your verification later. Just make sure you have the prescription number you wish to refill before using Express Refills.

A: Our system will provide a link to phone verification first, where you can try to verify again. If you have reached the maximum number of attempts, you will be prompted to verify by another verification option.

A: These are terms used to describe the process of determining that the person requesting access is really you. It is our intent to conduct our business operations in a matter that protects our customers' confidential information and permits them to feel secure that we will do so.

A: No. The information that you provide will be used for authentication purposes only. It will be used to verify your identity and will not be given nor sold to any other company.

A: Please review our Notice of Privacy Practices.

A: Please call Customer Service toll-free, at 1-877-250-5823.

A: Follow the link Update Health History to go to the Confidential Health History page.

NOTE: If you have already completed your full online pharmacy registration, you will be prompted to sign in. If you do not have an online pharmacy registration, you will be prompted to Create a Pharmacy Registration.

You can add or update medications, health conditions, allergies, request easy-open caps on your prescription bottles and prescription label language.

A: After your prescription(s) or refill(s) are in your Shopping Cart, click on the bright blue Checkout button. You will be taken to the Choose Pickup or Shipping page. Under this title, you will see your Preferred Store for Pickup information. Under your selected store's pharmacy hours, you will see a bright blue Change Store link. Select this link to go to the Store Locator page. Here you can Find a Walgreens near you by City, State or Zip Code, Near street address or by store features such as Drive-thru Pharmacy or Open 24 Hours.

Make your selections and select the bright blue Find a Store button at the bottom of the right navigation column. The next page will display all the Walgreens stores near you. Select Pick Up Here to make your store change. Choose a pickup date and pickup time and click on the bright blue Continue with Pickup button.

Your new checkout page will reflect your store change. If you need to make another change, there is a Change Store link on the left navigation column under your selected store's address. When you are done, click on the bright blue Submit button at the bottom of the right navigation column.

A: Yes. Just call Customer Service toll-free, at 1-877-250-5823 and ask to have your pharmacy accounts merged.

A: To get a printout of all of your prescription transactions for the year:

1. Follow Print Prescription Records.
2. Choose the date range of the prescription history you'd like to print and click on the blue Get Records button. The next screen will take you to the printable version of your prescription transactions.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in before viewing your prescription history. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

A: To review your prescription history:

1. Follow Prescription History. (This link can also be found under Prescription Services on the Pharmacy Home page.) You will be directed to a page where you can view all your active and inactive prescriptions from the last 18 months.
2. Select the radio button for Yes next to Show Hidden Prescriptions? to display your entire prescription history. Your Prescription History tab will now show all your past prescriptions. You can sort by Prescription, Last Filled, Status and Price, or Refills by clicking the column header. For your convenience, there is a Print Your Prescription Records link at the top of the page.

If you are managing a Family Prescriptions account, you will see a drop down menu that will allow you to select individual family member prescriptions.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

A: Only the family account administrator can view other family member accounts.

1. 1. Select the Pharmacy tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page.
2. Look for Featured Pharmacy Services on the left navigation column. Below that title, select Prescription History and you will be directed to a page where you can view all active and inactive prescriptions from the last 18 months.
3. Use the drop down menu to select the family member's prescription history you want to view.
4. You can sort prescriptions by Prescription, Last Filled, Status and Price or Refills by clicking the column header. To view active and hidden prescriptions, make sure Yes is selected next to Show Hidden Prescriptions?.

For your convenience, there is a Print Your Prescription Records link at the top of the page.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted toCreate a Pharmacy Registration.

A: Only the family account administrator can view other family member accounts.

1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page.
2. Look for Featured Pharmacy Services in the left navigation column.
3. Under that title, select Print Prescription Records to go to the Print Prescription Records page.
4. If you have a Family Prescriptions account, there will be a Select Family Member drop down menu where you can choose to print prescription records for yourself or an individual family member.
5. Choose the date range of the prescription history you'd like to print and click on the red Submit button. The next screen will take you to the printable version of your prescription transactions.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted toCreate a Pharmacy Registration.

A: Print the Request to Access, Inspect or Obtain Protected Health Information form. Complete and sign the form, then mail or fax it to the Privacy Office. The mailing information is at the top of the request form. Please allow up to 15 business days for receipt of a response. If you do not have access to a computer with a printer, you can call the Custodian of Records at 1-217-554-8949 to request a form to be mailed to you.

A: No, prescriptions cannot be deleted from your history. Prescriptions are viewable for 18 months from the last fill date. These records must be kept up to 18 months so that we have a history and medical record of your prescriptions. After 18 months from the last fill date, the prescription will be transferred to microfilm and deleted from your viewable prescription history.

A: There are different options for minors depending on their age and needs. Follow Family Prescriptions Chart to get started.

A: Parents or guardians may no longer access their child's records once the child turns 18. The new adult can allow permission for a Family administrator to manage their account by accepting a new invitation from the administrator. New adults whose parent or legal guardian have previously linked their name to a Family Prescriptions account and managed their account may, upon turning 18, elect to have the same parent or guardian continue to manage the account.

If an 18-year-old denies access to a parent or guardian, access to his/her records will be denied. Please note that if a minor remains a beneficiary of a parent's or legal guardian's health insurance policy, he or she should check with their insurer before making any change. To link a new adult, follow the directions to invite an adult in the Family Prescriptions Section.

A: To update and verify your insurance information, contact your local Walgreens pharmacy.

A: Walgreens is a provider for most major prescription plans as well as hundreds of local, regional and specialty plans, including several Health Maintenance Organizations (HMOs) and Pharmacy Benefit Managers (PBMs). Our network of health plans is extensive, and we are constantly adding more plans.

Please refer to your local Walgreens pharmacy to check if your prescription insurance plan is accepted.

A: Please provide us with all prescription plan information. If for some reason we are unable to verify your coverage or unable to bill your insurance, we will contact you by email or phone. If you have chosen to have your prescription shipped to you, your credit card will not be charged until your order is shipped.

If your insurance company does not cover your prescription, or if Walgreens does not participate in your plan at this time, you always have the option of paying the full price of the prescription. The full price of any prescription not covered by insurance will be displayed at checkout. You will be provided with a detailed receipt, including prescription information that you can forward to your insurance company for reimbursement.

For full price prescriptions, Walgreens Prescription Savings Club can help offset these costs. Help: Prescription Savings Club

A: As of September 15, 2012, Walgreens again serves patients as an in-network provider in employer-provided pharmacy plans that Express Scripts administers. Express Scripts members who currently have access to Walgreens locations will continue to do so. Walgreens and Express Scripts will work together to ensure a smooth transition for those plan sponsors who will want to include Walgreens pharmacies in their network. As of Sept. 15, Express Scripts members can log in to www.express-scripts.com to see the pharmacy options that will be available to them.

Walgreens Newsroom: Express Scripts and Walgreens Announce New Pharmacy Network Agreement

A: Sure. Follow the link Your Account to go to your Account Home page. Hover over the Pharmacy & Health tab and select Pharmacy Account Balance from the drop down menu. Locate the Account Balance box and select the blue Make a payment link to pay with your registered credit or debit card.

A: You will receive an error message at the top of the page telling you why the payment was rejected. Possible reasons include: your card is expired or the account limit was exceeded.

A: A payment confirmation message will be displayed on the screen. You can also View recent transactions on your Pharmacy Account Balance page.

A: To update your credit card information:

1. Follow the link Your Account to go to your Account Home page.
2. Hover over the Settings tab and select Personal Information from the drop down menu.
3. In the box labeled Billing Information, click Edit.
4. Enter or edit your credit card information and billing address. Be sure the "Save credit card information to 'My Pharmacy Account'" box is checked if you would like to use your credit or debit card to pay your pharmacy account balance.
5. Click Save Changes. You'll see a confirmation in the Billing Information box that says "Changes to your billing information were successfully saved."

A: Yes, your card information will be updated throughout the website so it can be applied to all of your Walgreens.com orders.

A: Joining Walgreens Prescription Savings Club can provide significant savings on more than 8,000 brand name and generic medications, with over 700 generics specially priced and offered under a three-tier structure:

- Tier 1 $5 for a 30-day supply $10 for a 90-day supply

- Tier 2 $10 for a 30-day supply $20 for a 90-day supply

- Tier 3 $15 for a 30-day supply $30 for a 90-day supply

Offers customers a 10% bonus on their purchases of any Walgreens brand, Wbrand and Nice! products, including all in-store Photofinishing services. This bonus will be available for use on their next purchase by swiping their card on the pin pad during the transaction.

You can join online or at your local store. Select Prescription Savings Club for enrollment and eligibility information.

A: Browse Prescription Savings Club for a list of eligible medications including over 700 generics, plus an overview of the complete program.

A: Follow PSC Options for your Prescription Savings Club information.

A: Go to Walgreens Bonus and click on Add Receipt to Card to add receipts to your card.

A: Go to the Prescription Savings Club page. You can select Renew Membership to renew.

A: Once you have registered online, Walgreens makes it simple and secure to order prescriptions, wherever you are, whatever the time. You can order a new prescription, refill an existing Walgreens prescription, or transfer a prescription from a different pharmacy. You may choose to have your order shipped FREE with standard shipping, or select the Walgreens location where you will pick it up.

To check your order status: Follow the link Your Account to go to your Account Home page. Hover over the Orders & Activity tab and select Order Status & History from the drop down menu. If you have your order number, you can enter it at the top of the page and click on the bright blue Find Order button for your order details. You can also see the status of your Recent Shipped Prescriptions, your Recent Online Store order or Photo orders on the charts below. Under the Order Number column, click on the bright blue order number to go to the Shipped Prescriptions Details or Online Store Order Details page.

A: Walgreens will contact your physician:

- When filling a new prescription order

- If your records show you are out of refills

- If any additional information is needed.

If your doctor requests that a pharmacist phone him/her for your new prescription, and has not provided you with a written prescription, please fill out this Prescription Form. Please do not use this form if your doctor has provided you with a written prescription. Your doctor may not authorize a prescription over the phone if he has already written one out. Instead, please bring the written prescription order to your local Walgreens to be filled if you'd like to pick it up. Our pharmacists will use the information you provide to contact your doctor for authorization to fill your prescription. You may have your prescription shipped to you, or you may pick it up at your local Walgreens.

You also can have this prescription shipped to you by mailing us the written prescription from your doctor along with this printable Walgreens.com Prescription Order Form. We will contact your physician if any additional information is needed.

A: When you fill out the Transfer Prescription Form, we use the information you provide to contact your current non-Walgreens pharmacy about transferring your prescription to Walgreens.

A: Once you have sent your Contact Lens order, Walgreens will contact your prescriber:

- When filling a new contact lens prescription order

- If your records show your contact lens prescription has expired

- If any additional information is needed.

A: Absolutely. Follow Text Alerts to set up this service.

A: With a one-time set up, your prescription(s) will refill automatically as often as you select, eliminating the need to place a refill order for your medication. After order(s) are sent, you will be notified by email twice: when the prescription is processing and when the prescription is ready.

A: Once you have set up your Pharmacy Registration, you will be able to set up Auto Refills for your prescription(s):

1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page. Click the Auto Refills link in the left column. Then, click the blue Set Up Auto Refills button.
2. Next, you will see the Set Up Auto Refill Prescriptions page with a list of prescriptions Eligible for Auto Refill and Current Auto Refill Prescriptions. You can view them by Last Sold Date, Prescription, Prescription Number, Next Fill Date (as determined by your healthcare provider's instructions), Refills, Prescriber and Patient. Go to the Select column and click on the box to the left of the prescription(s) you want on auto refill. When you are done, click on the red Continue at the bottom of the page. You will then be taken to the Delivery Options for Auto Refill page. Here, you can choose your delivery options.
3. Choose your delivery option:Ship to Me or Pick Up in Store. Store locations can be changed at any time with the bright blue Find a Store link displayed next to the Pick up in Store option. This link will take you to the Store Locator page where you can change your selected store. Moreover, standard shipping for prescriptions is always FREE. Click the red Continue button when your order is complete.
4. Next, you will see your updated Prescription Auto Refills page with a message at the top of the page in a bright green box: Set Up Complete: You Have Successfully Set Up Auto Refills. You can print out this page for your records or select the red Set Up More Auto Refills button at the bottom of the right navigation column to add more prescriptions to your order.

A: Your prescription will refill based upon your healthcare provider's instructions. If you do not take your medication(s) as prescribed, or if your provider has changed your instructions without notifying Walgreens, your Next Fill Date may differ from the date you anticipated.

Walgreens is not responsible for insurance issues that may affect your prescriptions. Walgreens reserves the right to remove a prescription from the Auto Refill service due to repeated instances of refills not having been picked up, your insurance provider prohibiting participation in this service, the prescription having been changed or discontinued by the prescriber or other reasons.

A: Once you have set up your pharmacy registration and have a linked family account, you will be able to set up auto refill prescriptions for family members. Auto refills can be set up for only one person at a time.

1. Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page. Then, select the Auto Refills button.
2. The Current Auto Refills page will automatically show the administrator's page unless you were already in another family member's account. Go to the drop down menu where you can select a family member and all of their prescriptions Eligible for Auto Refill or Current Auto Refill Prescriptions. You can view them by Last Sold Date, Prescription, Prescription Number, Next Fill Date (as determined by your healthcare provider's instructions), Refills, Prescriber and Patient. Go to the Select column and click on the box to the left of the prescriptions(s) you want on auto refill. When you are done, click on Continue at the bottom of the page.
3. You will be directed to the Delivery Options for Auto Refill page. Here you can choose Ship to me or Pick Up in Store (next to the Find a Store link). Next, you will need to fill out the information on the ExpressPay Credit Card Information page. Click on Save Changes when you are done. 
4. Next you will see your updated Prescription Auto Refills page with a message at the top of the page in a bright green box: Setup Complete: You have successfully set up Auto Refills. You can print out this page for your records or select the red Set Up More Auto Refills button at the bottom of the right navigation column to add more prescriptions to your order.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

A: Eligible prescriptions are shorter term drugs that you can select for Auto Refill.

A: These are the prescriptions you currently have activated for Auto Refills.

A: Auto Refills are typically processed 2 or 3 days before they are due. Check with your local store pharmacist for insurance restrictions.

A: Prescription ready phone calls are a store function. You will need to contact your local store pharmacy and ask to be removed from the system. To find your local store, go to our Store Locator.

A: Select the Pharmacy & Health tab under the Walgreens logo at the top of any page. You will be taken to the Pharmacy Home page. Look for Manage Your Prescriptions near the top of the left navigation column. Just below that title, select Auto Refills to go to the Prescription Auto Refills page. Here you will see a list of prescriptions Eligible for Auto Refill and Current Auto Refill Prescriptions.

To cancel an auto refill, go to the Current Auto Refill Prescriptions section and look for Auto Refills on the right navigation column. Under the column, you will see Cancel next to each prescription. If you click on Cancel, a pop-up screen will ask: Are you sure you want to cancel auto refills for this prescription? If you clickYes, the next screen will display your updated Prescription Auto Refills page with a message at the top in a bright green box: Auto Refills canceled: You have successfully canceled Auto Refills for (name of prescription).

A: ExpressPay is the fastest way to get your prescriptions! With ExpressPay, there are no receipts to sign. Just enter your information online. We store your credit card information in our secure pharmacy system. Your prescriptions will be ready and automatically billed to your credit card. You can just show up, pick up and go!

A: You must be a registered pharmacy customer. Follow the link Your Account to go to your Account Home page. Hover over the Settings tab and select ExpressPay Prescriptions from the drop down menu. Click the blue Edit button and add your ExpressPay information. Click the blue Save Changes button to save your ExpressPay information.

NOTE: ExpressPay cannot be applied to prescriptions ordered prior to signup. You can also sign up for ExpressPay at your local Walgreens store.

A: Prescription prices vary by insurance plan and by fill location, so the website is unable to list the cost before you purchase your prescription with ExpressPay. For the cost of a prescription on your insurance plan, contact your local Walgreens pharmacist.

A: If your debit card displays a MasterCard or Visa logo, you can use it for ExpressPay.

A: During the sign-up process, you must enter the information for the credit card you want to use for your ExpressPay charges. You may use the same credit card you already have on file, but you must re-enter that information when you sign up for ExpressPay. This allows you to use different cards for each account if you prefer.

A: ExpressPay will not apply to prescriptions ordered before you sign up for the program. You must pay for pre-existing prescriptions at the store when you pick them up. However, ExpressPay will apply to any prescription you have filled after you have signed up for the program.

A: As long as the numbers and expiration date are the same, it will be accepted for payment.

A: ExpressPay will be applied to in-store or online auto refill prescription orders until you indicate a change in your payment information. Prescription orders requested to be shipped from our Walgreens.com online pharmacy are unable to utilize ExpressPay information at this time.

A: No, your credit card will be charged when you pick up your prescription.

A: Follow the link Your Account to go to your Account Home page. Hover over the Settings tab and select ExpressPay Prescriptions from the drop down menu. Click the blue Delete link. In the confirmation popup that appears, click the blue Yes button to delete your ExpressPay information. You'll see a confirmation that reads "You have successfully deleted your ExpressPay information."

A: Yes, you can. Just select your preferred store for pick up on the Choose Pickup or Shipping page and you may use any of our approved in store payment options.

A: FSA stands for Flexible Spending Account. This is an account administered by your employer that allows you, the employee, to set aside pre-tax dollars to pay for qualified medical and health related expenses, including contact lenses and some over-the-counter products.

NOTE: Program rules and eligibility vary; only your account administrator can tell you which products are eligible.

A: Yes, under the new health care reform law, effective January 1, 2011, distributions from FS As will be allowed to reimburse the cost of over-the-counter medicines or drugs only if they are purchased with a prescription. These changes do not apply to reimbursements for the cost of insulin, even if the insulin is purchased without a prescription.

Please note that only your employer or FSA plan administrator can provide you with precise information concerning reimbursement under your plan. Please contact your employer or FSA plan administrator for reimbursement information under your plan and about these new FSA requirements.

A: No, the new rules do not apply to items for medical care that are not medicines or drugs. Therefore, equipment such as crutches, supplies such as bandages, and diagnostic devices such as blood sugar test kits still qualify for reimbursement by an FSA even if purchased without a prescription.

Please note that only your employer or FSA plan administrator can provide you with precise information concerning reimbursement under your plan. Please contact your employer or FSA plan administrator for reimbursement information under your plan and about these new FSA requirements.

A: All FSA eligible products are identified by the FSA icon on the product information page. Over-the-counter products used to treat symptoms of injury and illnesses are eligible for flexible spending reimbursement, according to the IRS. Some examples of FSA products: cold and allergy remedies, first aid kits and pain remedies. Please check with your specific plan for details on which items are covered.

NOTE: Program rules and eligibility vary; only your account administrator can tell you which products are eligible.

A: Yes. Sign in to access a printable record of your Walgreens prescriptions.

A: Many are eligible, yes. When you purchase products most likely to be eligible for flexible spending reimbursement, they are marked with an F on your Walgreens receipt. Please check with your specific plan for details on which products are covered.

A: FSA-eligible products (including contact lenses) in your current order will be identified on the order confirmation page. You can print the page to use a receipt for claiming your FSA reimbursement.

A: Walgreens specialty pharmacy is your complete source for effective specialty pharmacy solutions, from personalized patient support services to medication management programs for health plans. Our expertise also extends to injectable medications and other therapies for complex health conditions.

A: Absolutely. Go to aarp.walgreens.com for details.

A: To see eligible products, see aarp.walgreens.com

A: Go to aarp.walgreens.com for more information.

A: Select Medicare Report for easy to follow instructions.

A: Yes, Walgreens accepts both Medicare and Medicaid. See your local store for details regarding coverage.

A: If you've been paying cash for your prescriptions, Medicare Part D can help save you money. Each provider's plan must be approved by Medicare, which means you have the security of reliable prescription insurance, no matter which plan you choose. Follow Medicare Part D for more information.

A: Patients need to be enrolled in text message notifications to be able to participate in Walgreens Express. Patients can join the service by texting JoinRx to 21525.

A: Most prescriptions are eligible for Walgreens Express next-day delivery. However, some prescriptions may be ineligible for this next-day delivery service, such as controlled substances, temperature-controlled prescriptions or prescriptions paid for by certain insurance plans or healthcare programs. For more details, patients should talk to a Walgreens pharmacist.

A: $4.99

A: No, the carrier will deliver it to your doorstep. The package will not indicate that it contains prescriptions.

A: At this time, prescriptions can only be delivered to the address in a patient's file.

A: Orders must be received by 4pm, Monday through Friday. Delivery requests made during the weekend have an expected delivery day of Tuesday or Wednesday.

A: Not all prescriptions are eligible for next-day delivery at this time. These include controlled substances, medications that require refrigeration and prescriptions paid for by certain insurance plans or healthcare programs. For more details, please talk to your pharmacist.

A: Please contact your local Walgreens pharmacy. if there are any issues with your delivery.

A: Line up in the designated Walgreens Express line and show your mobile pass so that it may be scanned and redeemed.

A: When you prepay, you'll see a pending transaction amount on your statement. However, your credit card will not be charged until the prescription is sold in store.

A: At this time, Walgreens Express pickup is only available in store, not at the drive-thru.

A: If you do not redeem your pass within 7 days of obtaining it, the pass will expire and the pending charge will be removed from the account. You can pick up your order using the regular pickup line at the pharmacy.

A: The Walgreens app is not required. Patients enrolled in text notifications will receive a message when qualifying prescriptions are ready and can choose between Walgreens Express next-day delivery and Walgreens Express pickup following a simple online-based process on their mobile device.

A: Yes, patients can share their digital pass with a friend or family member so they can pick up the medication on the patient's behalf.

A: Most prescriptions are eligible for Walgreens Express pickup with the exception of partial refills and pet medications.